Frequently Asked Questions
Everything you need to know about shopping at The Card Vault
What is the typical shipping timeframe for orders?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return policy for fashion accessories?
We offer a 30-day return policy for all unused items in their original packaging. Please ensure the security tags remain attached to be eligible for a full refund.
How do I know the products are authentic?
Every item at The Card Vault undergoes a multi-point inspection process by our experts. We guarantee 100% authenticity on all designer leather goods and accessories.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my leather card holders?
To maintain the quality of your leather goods, avoid prolonged exposure to direct sunlight and moisture. We recommend using a high-quality leather conditioner every six months.